Tiberone is committed to meeting the current and future BMC Remedy ITSM service requirements of your organisation, exceeding quality and financial expectations and ultimately delivering unrivalled benefits.
Tiberone prides itself on providing the highest level of managed service to its customers by not reinventing solutions and through leveraging the experience of our personnel. Coupled with our continued focus on technical excellence, measurement and industry benchmarking of costs will ensure that your organisation's requirements are delivered on time.
For further information about Tiberone's managed service please download our factsheet or contact us.
“Tiberone's outstanding commitment to the BMC Professional Services organisation has secured our organisations a strategic relationship, which goes from strength to strength. By delivering the right expertise, at the right time and with the right value, Tiberone continues to enhance our service delivery capabilities significantly throughout EMEA. I wish the team a happy 10th anniversary and look forward to continuing our successful partnership for the years to come.”
“Your professionalism throughout the whole process of the application from inception through development to continued monitoring by Account Managers and fine-tuning the application for improved functionality and use is a demonstration of your distinction in the IT marketplace. We look forward to continued business relationship with Tiberone Technologies.”
“Finally, a software product that really does deliver what is says it will! ETS will enable our call centre to double sales call volume handling without incurring the expense and risk of doubling the number of seats. ETS is an excellent, low-risk, high-value call centre productivity solution.”
“Having worked with Tiberone since 2001, they have proved to be a valuable solution partner, defining our requirements and delivering the implementation, integration and education program for our ITSM community. Tiberone’s recent success in winning the Met Office ITSM 7 competitive tender, has once again cemented our successful collaboration and paved the way forward for driving greater value from our investment.”
“Tiberone managed to deliver exceptional results by training a wide section of our ITSM application users . Their experienced team was able to handle our European wide training needs from gathering requirements to producing bespoke material and delivering custom designed courses successfully and within the project scope.”
“Our relationship with Tiberone over the past few years has been one of partnership and we have been delighted with the passion they bring to their role. We are pleased to have chosen Tiberone to work with us to implement BMC Remedy ITSM 7, with the project delivering on time and within budget.”
20 years of IT experience across Oil & Gas, Aerospace, Banking, Telecommunications 10 years of business management and business development Strategic thinking, entrepreneurial, solution and execution oriented Excellent communicator and facilitator Extensive international experience including Africa and Middle-East
Experienced Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Business Process, Analytical Skills, BMC Remedy, IT Service Management, and Java. Strong consulting professional with a MSc focused in Information Systems and Computer Engineering from Instituto Superior Técnico.
Experience with implementing IT Service Management application solutions within an ITIL framework.Implementation of ITIL processes
ITSM Solutions Architect with 20 years of experience in IT Service Management, 17 of which working in projects related to BMC ITSM. Carlos has extensive experience as Technical Lead in BMC ITSM implementations end to end and advisory/mentoring roles. 10 years of experience in working exclusively in international projects. Focussed in adding value, while delivering objective and consistent results to meeti customer needs.
Survey and analysis of requirements, budgeting, planning and implementation of projects; - Interconnection with multiple teams during the various project phases; - Budgetary control of projects; - Management of the relationship with the Customer
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