700
Team Members
20
Years of partnership
100
Team Members
12
Team Members
Agile Methodology
Using Agile sprints kept the project flexible and on track. Pieter emphasised its value in maintaining momentum and suggested that a slightly larger team might have boosted efficiency further.
Agile Methodology
Using Agile sprints kept the project flexible and on track. Pieter emphasised its value in maintaining momentum and suggested that a slightly larger team might have boosted efficiency further.
Agile Methodology
Using Agile sprints kept the project flexible and on track. Pieter emphasised its value in maintaining momentum and suggested that a slightly larger team might have boosted efficiency further.
Agile Methodology
Using Agile sprints kept the project flexible and on track. Pieter emphasised its value in maintaining momentum and suggested that a slightly larger team might have boosted efficiency further.
Key Outcomes
The Vodafone Ziggo ITSM cloud migration was more than a technical upgrade - it was a transformative journey defined by four key success points:
“Tiberone were instrumental in the success of our BMC Helix migration. Their deep technical expertise, proactive approach, and ability to work seamlessly with our internal teams made a complex project run smoothly from start to finish.”
Jeroen van der Meulen
IT Engineer, Vodafone Nederland
The Solution
To tackle these challenges, Vodafone Ziggo leaned heavily on its enduring relationship with Tiberone-working closely with Tiberone's Netherlands team, BMC, and its in-house IT teams.
The BMC Helix ITSM migration spanned four environments—development, testing, change, and production—guided by Agile sprints and tailored governance. With full admin rights from BMC, Tiberone delivered a bespoke migration plan.
Legacy scripts were replaced with cloud-native automation, consolidating key ITSM functions under Helix. Upgraded Smart Reports enhanced visibility, creating a secure, streamlined, and fully automated ITSM landscape.
Key Highlights
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Migration executed in four environments using Agile sprints and custom governance
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Full admin access enabled tailored planning by Tiberone
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Legacy scripts replaced with cloud-native automation and integration
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Consolidated all core ITSM functions under BMC Helix
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Enhanced Smart Reports delivered operational visibility and business agility
Overview
A long-standing partnership rooted in trust, innovation, and technical excellence, Vodafone Ziggo has worked hand in hand with Tiberone for nearly two nearly two decades to drive digital
transformation.
VodafoneZiggo Group B.V. is a leading Dutch telecommunications provider offering mobile, fixed, and integrated communication and entertainment services to consumers and businesses across the Netherlands.
Since the collaboration began in 2006, Tiberone-led by Managing Director Pieter and his dedicated team in the Netherlands-has played a pivotal role in Vodafone Ziggo's IT evolution, from the early implementation of Remedy ITSM to the seamless migration to BMC Helix in 2024.
A clear forecast for ITSM Cloud Success
The Challenge
Vodafone Ziggo's legacy Remedy ITSM platform had served the company well for years, but evolving business demands made a shift to the cloud essential.
The key challenges were manifold: ensuring security and continuity, untangling deeply customised legacy integrations, and navigating the complexity of moving mature, on-premise systems into a cloud-native environment.
While the benefits of flexibility, scalability, and improved service delivery were evident, hesitation around handing administrative control to an external partner presented a real hurdle.
