Tiberone X BMC: From AI Ambition to Practical ServiceOps

Tiberone founder and CEO Philip Hogan has co-authored a new article with BMC Helix following SITS Netherlands 2026 in Utrecht.

The event brought together IT leaders, service management professionals and digital transformation specialists to consider an increasingly important question: how can organisations turn the potential of AI into practical improvements across service management and IT operations?

Published on the BMC Helix blog, the article captures insights from the conversations and demonstrations held during the event. It highlights the growing shift from reactive service management towards more connected ServiceOps, where service management, operations, data and automation work together to improve visibility, accelerate resolution and reduce repetitive manual work.

Agentic AI was a central theme. Its practical applications can include classifying and routing incidents, improving access to relevant knowledge, identifying patterns in operational data and supporting faster investigation and resolution.

However, successful adoption requires more than technology alone. Organisations need trusted data, effective governance, appropriate human oversight and clearly defined use cases. Beginning with a genuine operational challenge helps ensure that AI investment delivers measurable value rather than adding another layer of complexity.

The article also considers how an open platform approach can help organisations connect existing systems and workflows without replacing their entire technology estate. This creates greater flexibility, reduces unnecessary vendor dependency and provides teams with a more complete view of their operational environment.

The collaboration reflects the strength of the partnership between BMC Helix and Tiberone. By combining BMC Helix technology with Tiberone’s consulting, implementation and managed-services expertise, the teams help organisations turn ambitious ideas into sustainable ServiceOps outcomes.

Read the full article: From AI Ambition to Practical ServiceOps: Insights from SITS Netherlands 2026.

To explore how Tiberone could support your ServiceOps roadmap, contact the Tiberone team.