IBM Tivoli Service Desk

IBM Tivoli Service Request Manager provides an integrated service desk and catalog for a "one touch" IT experience.

This integrated service desk software unifies and automates key service support and asset management processes

• Manages both call-based and catalog-based requests in one solution with integrated service desk software and service catalog

• Takes problem and incident management software to another level with best practice incident and problem processing

• Enables users to obtain IT services through published service offerings

• Takes advantage of proven workflows and for fast time to market Employs change and configuration management software features, such as easy drag and drop screen, workflow customization and simple configuration tools for on-the-fly changes

• Combines upgradeability, easy configuration, customer-built customizations and data preservation during updates/upgrades so you never rebuild your service desk again

For more information about Tivoli Service Desk, please contact us.