Tiberone provides international support for customers with existing and new BSM solutions, in conjunction with BMC Software or standalone on a managed service basis.
Our goal is to provide a proactive and personalised support offering based on a true partnership with our customers and software partners alike.
Our Enterprise Support Service offers you:
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International 24 x 7 support cover including weekends and public holidays
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Service Management License Maintenance
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Designated support accessed online and via email or telephone
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Ongoing support onsite presence
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Remote access and service continuity plans
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Account management and quarterly reviews
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Bespoke support services tailored to customer specific requirements
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Access skilled consultants and support engineers with knowledge of organisation, application and business processes
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Continuous round-the-clock effort for resolving high severity incidents
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Preferential consulting and training rates
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Ownership of problem escalations where a problem spans more than one vendor
For more information about how Tiberone can help you with your Support requirements, please contact us.
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