BMC Remedy ITSM 7.6 represents a significant step forward in the concept of delivering complete end-to-end Business Service Management (BSM). BMC Atrium Core 7.6 forms the foundation upon which the BMC Remedy ITSM Suite sits, providing Service Impact Analysis out-of-the-box as well as introducing the concept of a Service Catalogue, enabling dynamic configuration of the Configuration Management Database.
Data normalisation functionality has also been implemented, which can be leveraged to
ensure consistency throughout the Configuration Items and Relationships that comprise the CMDB.
Significant improvements have also been made across the individual BMC Remedy ITSM Applications, including an enhanced User Interface, enabling more efficient usage of the
core Service Support-specific Applications.
Release Management has also been developed as a separate Application. Bundled as part
of the BMC Remedy Change Management Application, BMC Remedy Release Management allows for the configuration of Release-specific Milestones and individual Releases can be quickly and easily related to Activities and Change Requests that represent the varying
Stages of the Release Management Lifecycle.
BMC Remedy Change Management has been optimised to include advanced scheduling and conflict-resolution functionality. By using the Impact Analysis feature available as part of the BMC Atrium Product, end-users can quickly and easily identify and resolve any conflicts that may occur when scheduling a Change Request.
A number of major enhancements have also been introduced as part of the BMC Remedy
Asset Management Application, the majority of which are focused on improving Software
Asset Management functionality. Users now have the flexibility to dynamically create rules
that define the ways in which licensing is managed, enabling correct and accurate
compliance and usage metrics.
Finally, the complete BMC Remedy ITSM Suite has been integrated with the BMC Service Management Process Model (SMPM), allowing all users to easily see the procedural steps
often performed within the given Process that they are working with. By having this
interactive and intuitive Tool at their finger-tips, working with the BMC Remedy Applications
has never been easier!
For more information about how Tiberone can help with your BMC Remedy ITSM 7.6 Suite requirements, please contact us.
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