For this reason it’s no wonder that the name was derived from the Roman god Janus, which had two heads facing in opposite directions – one looking to the past and another looking to the future. To reflect this, we still practise the age old tradition of making New Year’s resolutions on the 1st...
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The annual DMTF Conference was held at Santa Clara (California, USA) in November and was attended by Tiberone´s Director, Phil Hogan. The conference demonstrated that DMTF continues to provide strong industry leadership in driving forward systems interoperability. Many of the major vendors were represented and presentations covered not only niche topics, but also initiatives...
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100% of our readers were unable to easily foresee, how a change in a CI could affect the overall service to the customer. Uncover more results and related items within this topic.
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The DMTF is the industry's only developers conference dedicated to standards-based systems and network management technologies. Since most IT organisations have a mixture of tools and heterogeneous data models. Integrating some of the data would enable more reliable and efficient management processes, but it’s impractical to attempt to convert existing investments to a single...
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As companies invest more into service desk solutions, one area thats often overlooked is providing adequate training for their users. Improving the training to operational personnel will increase customer satisfaction but more importantly, improve the return on your investment. At Tiberone, we specialise in creating training solutions for many of our clients, working with...
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Hello It’s been a little while since I sent out the last thought for the week. It’s been a bit busy on the projects recently, as I’m sure you all know. Last weekend, I found a little booklet entitled ‘Professionalism 101’ by a chap called Nicholas Bate, amongst some material I was reading. The...
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