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<channel>
	<title>Tiberone BLOG &#187; Remedy</title>
	<atom:link href="http://www.tiberone.com/blog/category/remedy/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.tiberone.com/blog</link>
	<description>Tiberone&#039;s BLOG covers articles and demo&#039;s for Service Management</description>
	<lastBuildDate>Fri, 12 Nov 2010 15:53:39 +0000</lastBuildDate>
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		<title>Tiberone sponsors UKRUG 2010</title>
		<link>http://www.tiberone.com/blog/2010/11/tiberone-sponsors-ukrug-2010/</link>
		<comments>http://www.tiberone.com/blog/2010/11/tiberone-sponsors-ukrug-2010/#comments</comments>
		<pubDate>Fri, 12 Nov 2010 14:39:19 +0000</pubDate>
		<dc:creator>Celeste Groenewald</dc:creator>
				<category><![CDATA[Events]]></category>
		<category><![CDATA[Remedy]]></category>
		<category><![CDATA[Atrium]]></category>
		<category><![CDATA[Celeste Groenewald]]></category>
		<category><![CDATA[Phil Hogan]]></category>
		<category><![CDATA[Tiberone]]></category>
		<category><![CDATA[UKRUG]]></category>

		<guid isPermaLink="false">http://www.tiberone.com/blog/?p=584</guid>
		<description><![CDATA[   Every year, the UK Remedy User Group Conference provides the opportunity for like-minded Remedy enthusiasts to gather in London, UK. This conference is aimed at providing in-depth and real-life scenarios on how Remedy is used by customers and how improvements to the product affect both the customers and the Remedy Developer Community. This year, Tiberone was the proud sponsor of the event, providing free drinks to everyone throughout the day as well as giving away an Apple iPad in a free prize draw. Talks and presentations makes out most of the preceding for the conference and Phil Hogan, director of Tiberone, provided information on how customers can go beyond the CMDB and use BMC Atrium Orchestrator at an Enterprise Level. Key concepts he addressed included: Driving an Efficient Asset Management process Service Oriented Incident Management Supporting your DR planning Improving Service Charging Automation of Service Provisioning Closed Loop Remediation   These real-life examples give customers and developers a thorough understanding on how Remedy is currently used and how it can be expanded to improve functionality to ultimately provide cost savings across the Enterprise. If you would like to know more about Phil Hogan’s presentation and how BMC Atrium Orchestrator [...]]]></description>
			<content:encoded><![CDATA[<p> </p>
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<td width="423" valign="top"> Every year, the UK Remedy User Group Conference provides the opportunity for like-minded Remedy enthusiasts to gather in London, UK. This conference is aimed at providing in-depth and real-life scenarios on how Remedy is used by customers and how improvements to the product affect both the customers and the Remedy Developer Community.</p>
<p>This year, Tiberone was the proud sponsor of the event, providing free drinks to everyone throughout the day as well as giving away an Apple iPad in a free prize draw.</p>
<p>Talks and presentations makes out most of the preceding for the conference and Phil Hogan, director of Tiberone, provided information on how customers can go beyond the CMDB and use BMC Atrium Orchestrator at an Enterprise Level. Key concepts he addressed included:</p>
<ul>
<li>Driving an Efficient Asset Management process</li>
<li>Service Oriented Incident Management</li>
<li>Supporting your DR planning</li>
<li>Improving Service Charging</li>
<li>Automation of Service Provisioning</li>
<li>Closed Loop Remediation</li>
</ul>
<p> </p>
<p>These real-life examples give customers and developers a thorough understanding on how Remedy is currently used and how it can be expanded to improve functionality to ultimately provide cost savings across the Enterprise.</p>
<p>If you would like to know more about Phil Hogan’s presentation and how BMC Atrium Orchestrator can be used in your Enterprise, please contact <a href="mailto:phil.hogan@tiberone.com?subject=UKRUG%202010%20presentation%20request">Phil</a> directly.</p>
<p>Tiberone would like to thank <a href="http://www.bmc.com/thought-leadership/doug-mueller.html" target="_blank">Doug Mueller</a> for participating in the prize draw and we would like to congratulate Jacques André of Cable and Wireless, who is now the new proud owner of the Apple iPad giveaway.</p>
<p>Thank you to everyone who made the event possible and for all of those who annually attend the UKRUG.</td>
<td width="193" valign="top"> </p>
<div id="attachment_586" class="wp-caption alignright" style="width: 170px"><a href="http://www.tiberone.com/blog/wp-content/uploads/2010/11/doughAndPhil.png"><img class="size-full wp-image-586 " title="doughAndPhil" src="http://www.tiberone.com/blog/wp-content/uploads/2010/11/doughAndPhil.png" alt="" width="160" height="111" /></a><p class="wp-caption-text">UKRUG 2010 - Doug Mueller and Phil Hogan</p></div>
<div id="attachment_587" class="wp-caption alignright" style="width: 170px"><a href="http://www.tiberone.com/blog/wp-content/uploads/2010/11/UKRUGPlace.png"><img class="size-full wp-image-587 " title="UKRUGPlace" src="http://www.tiberone.com/blog/wp-content/uploads/2010/11/UKRUGPlace.png" alt="" width="160" height="119" /></a><p class="wp-caption-text">UKRUG | Westminister | London</p></div>
<div id="attachment_590" class="wp-caption alignright" style="width: 170px"><a href="http://www.tiberone.com/blog/wp-content/uploads/2010/11/UKRUGDiagram.png"><img class="size-full wp-image-590 " title="UKRUGDiagram" src="http://www.tiberone.com/blog/wp-content/uploads/2010/11/UKRUGDiagram.png" alt="" width="160" height="119" /></a><p class="wp-caption-text">Presentation: BMC Atrium Orchestrator at an Enterprise Level</p></div>
<div id="attachment_589" class="wp-caption alignright" style="width: 170px"><a href="http://www.tiberone.com/blog/wp-content/uploads/2010/11/UKRUGPrizeDraw.png"><img class="size-full wp-image-589 " title="UKRUGPrizeDraw" src="http://www.tiberone.com/blog/wp-content/uploads/2010/11/UKRUGPrizeDraw.png" alt="" width="160" height="95" /></a><p class="wp-caption-text">iPad Prize Draw</p></div>
<div id="attachment_588" class="wp-caption alignright" style="width: 170px"><a href="http://www.tiberone.com/blog/wp-content/uploads/2010/11/UKRUGTrio.png"><img class="size-full wp-image-588 " title="UKRUGTrio" src="http://www.tiberone.com/blog/wp-content/uploads/2010/11/UKRUGTrio.png" alt="" width="160" height="117" /></a><p class="wp-caption-text">Tiberone Team: Ben Chehraz, Meaghan Burns, Phil Hogan</p></div>
<p> </td>
</tr>
</tbody>
</table>



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		<title>The importance of being indexed</title>
		<link>http://www.tiberone.com/blog/2009/09/the-importance-of-being-indexed/</link>
		<comments>http://www.tiberone.com/blog/2009/09/the-importance-of-being-indexed/#comments</comments>
		<pubDate>Wed, 16 Sep 2009 15:29:18 +0000</pubDate>
		<dc:creator>Dave Morgan</dc:creator>
				<category><![CDATA[Indexing]]></category>
		<category><![CDATA[AR System]]></category>
		<category><![CDATA[CMDB]]></category>

		<guid isPermaLink="false">http://www.tiberone.com/blog/?p=248</guid>
		<description><![CDATA[Hello to the Blogospere! Thanks for &#8220;tuning in&#8221; again to review more of my blog. As promised last week, I would try to post on a somewhat regular basis, so I am delighted to bring you another installment. This week, I&#8217;d like to talk to you about database indexes. I recently had an issue where I had to update a table containing the Asset Worklog information to re-link it to the CMDB. The CMDB common data model had been updated/changed, and we had preserved the old reconciliation_id field in OLD_RECON_ID column/field. The Base Element table had over 250k records and the Worklog table over 750k records. Initially I just performed the update you see in step 5, but after 20 minutes of execution I cancelled it so that I could add indexes. Here is what I did:- 1. create table AST_WorkLog_BACK as select * from AST_WorkLog ; 2. select * from ( select CI_INSTANCE_ID from ast_worklog where CI_INSTANCE_ID in ( select OLD_RECON_ID from bmc_core_bmc_baseelement ) ) where rownum&#60;10 ; 3. create index ast_worklog_ci_instance_id on T794(C301218800) ; 4. create index bmc_baseelement_C700000443 on T129(C700000443) ; 5. update ast_worklog a set CI_INSTANCE_ID = ( select RECONCILIATIONIDENTITY from bmc_core_bmc_baseelement b where a.CI_INSTANCE_ID = B.OLD_RECON_ID [...]]]></description>
			<content:encoded><![CDATA[<p>Hello to the Blogospere!</p>
<p>Thanks for &#8220;tuning in&#8221; again to review more of my blog.</p>
<p>As promised last week, I would try to post on a somewhat regular basis, so I am delighted to bring you another installment.</p>
<p>This week, I&#8217;d like to talk to you about <em><strong>database indexes</strong></em>.</p>
<p>I recently had an issue where I had to update a table containing the Asset Worklog information to re-link it to the CMDB.</p>
<p>The CMDB common data model had been updated/changed, and we had preserved the old reconciliation_id field in OLD_RECON_ID column/field.</p>
<p>The Base Element table had over 250k records and the Worklog table over 750k records.</p>
<p>Initially I just performed the update you see in step 5, but after 20 minutes of execution I cancelled it so that I could add indexes.</p>
<p>Here is what I did:-</p>
<p>1. create table AST_WorkLog_BACK as select * from AST_WorkLog ;</p>
<p>2. select * from (</p>
<p style="padding-left: 30px;">select CI_INSTANCE_ID from ast_worklog<br />
where CI_INSTANCE_ID in (<br />
select OLD_RECON_ID from bmc_core_bmc_baseelement<br />
)</p>
<p>) where rownum&lt;10 ;</p>
<p>3. create index ast_worklog_ci_instance_id on T794(C301218800) ;</p>
<p>4. create index bmc_baseelement_C700000443 on T129(C700000443) ;</p>
<p>5. update ast_worklog a<br />
set CI_INSTANCE_ID = (<br />
select RECONCILIATIONIDENTITY from bmc_core_bmc_baseelement b<br />
where a.CI_INSTANCE_ID = B.OLD_RECON_ID and<br />
B.DATASETID = &#8216;BMC.ASSET&#8217;<br />
);</p>
<p>6. drop index ast_worklog_ci_instance_id ;</p>
<p>7. drop index bmc_baseelement_C700000443 ;</p>
<p>The above has<br />
1. created a backup (around 2-5 minutes).<br />
2. Proved that the CI_INSTANCE_ID column is the column we need to replace.<br />
3. Created an index on the CI_INSTANCE_ID in the underlying table<br />
4. Created an index on the OLD_RECON_ID in the underlying table<br />
5. Performed the update (took 20 seconds with indexes in place – took over 20 minutes without completion without indexes)<br />
6. Removed the temporary index created in step 3<br />
7. Removed the temporary index created in step 4<br />
8. Remove the backup table when you are happy that the update has worked correctly</p>
<p>This just goes to show you how important <strong>indexes</strong> can be to a database system, and how important <strong>CORRECT INDEXING</strong> can be to an AR System server.</p>
<p>Finally, a point to note is that if you intend to provide an AR System form with an index, it should be done at the application level (within the Admin tool or design studio) rather than at a database level. This is because the AR system will drop a database created index during the next form change, but will maintain an AR System Index.</p>
<p>Next time, I will talk about <strong>system baselining</strong> so that you can identify potential problems before they actually impact your production system!</p>
<p>I’ll be blogging off now……</p>
<p>Dave</p>



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		<title>Video: Introducing ITSM 7.5</title>
		<link>http://www.tiberone.com/blog/2009/07/video-introducing-itsm-7-5/</link>
		<comments>http://www.tiberone.com/blog/2009/07/video-introducing-itsm-7-5/#comments</comments>
		<pubDate>Tue, 21 Jul 2009 12:18:39 +0000</pubDate>
		<dc:creator>Celeste Groenewald</dc:creator>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[ITSM 7.5]]></category>
		<category><![CDATA[Video]]></category>

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		<description><![CDATA[Sam Harley introduces BMC Remedy ITSM 7.5 and discusses the differences from the current version.]]></description>
			<content:encoded><![CDATA[<p>One of the problems for a large infrastructure management vendor is the sheer volume of individual products it offers for specific IT infrastructure tasks, with further third party products typically also deployed within any organisation it is supplying.</p>
<p>Sam Harley introduces BMC Remedy ITSM 7.5 and discusses the differences from the current version.</p>
<p>Please click <a href="http://www.tiberone.com/tiberonetv_ep1.html" target="_blank">here</a>.</p>



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