Hello to the Blogospere!
I am David Morgan, a senior technical consultant within the Tiberone Consultancy, and I would like to welcome you to my little blog.
I hope to be able to post on a regular basis about several areas, but would first of all like to tell you a little about myself.
I first encountered Remedy way back in 1995/6 when I was part of a unix support team – at first I thought like all other support technorati – that Remedy would just be another way for the “management” to keep tabs on what we are doing. As time progressed however, I began to realise how powerful a tracking tool was in relation to my job, and also, since I was looking after the machine on which the application and database was residing, that I should start to get to grips with what was happening “under the covers”. This was Remedy version 1.2!!
Over the years, I have been involved with most of the major and minor versions of Remedy at various organisations – from large Blue Chip clients through to small (less than 50 people), and have built both Bespoke and tailored/altered the out-of-the-box (OOTB) applications which use the Remedy Workflow Engine as a base.
After some years in the field as both Support, Administrator and Developer I eventually joined BMC Support and did a number of years within the fold before joining Tiberone where I further expanded my knowledge of both the Core Workflow Application and associated installed applications (like Helpdesk / Change Management / Approval / CMDB Atrium), and of the database systems on which the Remedy system operates (Oracle, MS SQL Server, Sybase and others). I hope to be able to provide some insight over time into all of these areas.
I hope this introduction has been both brief and illuminating and hope that you will “tune in again” to read some more on my next post.
I’ll be blogging off now……
Dave
