As companies invest more into service desk solutions, one area thats often overlooked is providing adequate training for their users.
Improving the training to operational personnel will increase customer satisfaction but more importantly, improve the return on your investment.
At Tiberone, we specialise in creating training solutions for many of our clients, working with them to maximise utilisation of many service desk solutions as well as developing bespoke training for BMC Remedy.
Providing training in the classroom is perceived by many larger organisations to the natural way to deliver training, but now many businesses require a much more agile approach to learning.
Weve created a short video introducing the different methods that can be adopted across organisations, covering classroom, one-to-one and online learning solutions.
Please take a moment to view our clip and if you would like further information about training or any other service offered by Tiberone, please feel free to get in touch.
Great post – I’m glad I found this.