As companies invest more into service desk solutions, one area thats often overlooked is providing adequate training for their users. Improving the training to operational personnel will increase customer satisfaction but more importantly, improve the return on your investment. At Tiberone, we specialise in creating training solutions for many of our clients, working with...
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Hello It’s been a little while since I sent out the last thought for the week. It’s been a bit busy on the projects recently, as I’m sure you all know. Last weekend, I found a little booklet entitled ‘Professionalism 101’ by a chap called Nicholas Bate, amongst some material I was reading. The...
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Incorrect email handling is one of the major pitfalls in ineffective time management which could be inefficacious. Many studies have shown that time wasted reading emails is the major contribution to ineffective working in the workplace. The truth is a working day could consist of many distractions, such as telephone calls, people stopping at...
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Hello to the Blogospere! Thanks for “tuning in” again to review more of my blog. As promised last week, I would try to post on a somewhat regular basis, so I am delighted to bring you another installment. This week, I’d like to talk to you about database indexes. I recently had an issue...
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Hello to the Blogospere! I am David Morgan, a senior technical consultant within the Tiberone Consultancy, and I would like to welcome you to my little blog. I hope to be able to post on a regular basis about several areas, but would first of all like to tell you a little about myself....
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Tiberone is leveraging BMC Atrium CMDB to support the consolidation of server and storage estates across the European data centre locations of a global mobile operator. Responding to our client’s desire to implement a robust CMDB, we are leading the development and execution of a program that underpins the Global IT Infrastructure Agility Program.
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