Business Challenge
Organizations face difficulties in making the right operational decisions to support business goals due to a lack of reporting capabilities that aggregate IT process data around a common view of business services. Traditional reporting relies on static reports that provide important information overviews, but lack functionality for users to drill down into a deeper level of analysis. This can result in time lags for non-technical people who need to make quick
business decisions.
Business Need
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Make decisions that better align your IT configurations to business goals
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Analyze IT configurations, incidents, and problems and their supporting role in
business services -
Understand the financial impact and cost associated with any configuration
Our Solution
BMC Analytics for BSM provides point-and-click analysis and advanced reporting across
BMC Remedy Service Desk, BMC Remedy Asset Management, and BMC Atrium CMDB. This
solution includes out of the box, best practice reports for these solutions as well as ad-hoc analysis capabilities to create aggregated reports on metrics and key performance indicators that span all three BMC solutions. By combining these three solutions into a consolidated
view, BMC Analytics allows customers to analyze and understand the incidents, problems, financial impact and cost associated with any business service.
Key Features & Benefits
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Includes best practice interactive reports out-of-the-box for Incident Management, Problem Management, Asset Management, and CMDB
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Provides a prebuilt data “universe” that gives non-technical users the ability to intuitively create reports in seconds, without programming
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Uses a Web-based interface for interactive, ad hoc query and analysis
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Allows the sharing of Web-based reports across an organization’s IT and business
users -
Runs on industry-leading BusinessObjects technology
For more information about how Tiberone can help with your BMC Analytics for BSM requirements, please contact us.
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