Significant cost savings can be achieved through streamlining and automating business processes, at a basic level can be achieved from removing manual tasks to fully automated end to end business processes featuring AI and machine learning.
Allow today's technology to automatically learn and respond to events in your business, allowing for a reduction in resourcing costs whilst significantly improving response times.
Digital transformation can take place at many different business process levels. The key is to as far as possible completely automate your end to end business processes whilst increasing accuracy and security along the way
IT Service Management requires best in breed software products to maximise return on investement. At Tiberone, we are a leading consulting partner for BMC Software.
Each of those products are building blocks to eventually form Business Service Management. Having Business Service Management implemented across the whole organisation, companies will begin to see a demonstrable increase in business value. Implementing these products is a long-term investment for delivering sustained value to the business.
Tiberone’s approach to delivering first class solutions combines working with industry-leading vendors and investing in the quality of our people.
Tiberone has strategic partnerships with best-of-breed vendors in the service management arena, as well as with a wide range of leading technology partners and system integrators to offer clients complete end-to-end solutions with complementary products and services.
We complement partner products with our skills and integrated software to deliver truly agile solutions in Business Automation, Service Desk, and Asset Management.
Tiberone has adopted BMC Software’s BSM blueprint and approach for delivering Business Service Management.
Tiberone are the UK's leading Business Service Management consultancy helping
Tiberone’s extensive experience within this discipline has meant we have implemented
Tiberone has an in-depth understanding of End-to-end vendor and asset lifecycle
BMC Configuration Management Database (CMDB) is the single source of information
Tiberone knowledge of the BMC Capacity Management tool ensures an IT infrastructure
Service Level Management is the process by which an organization identifies
Business Service Automation is an opportunity for IT organizations to work closely
Business Service Desk is an opportunity for IT organizations to more closely align
It is no longer "good enough" for IT organizations to manage only at the component level
BMC Atrium Discovery and Dependency Mapping enables you to easily answer the question
Tiberone are the UK's leading Business Service Management consultancy helping organisations achieve their full potential.
Effective business decision making requires the right information for the right people at the right time. However simply having good structure, with rigorous control and process elements is no longer enough. Tiberone's extensive BSM experience and expertise can help you make the right decisions for your business success.
Being innovative and business-driven requires a major step forward in service management maturity. Simply having good structure, with rigorous control and process elements for effective service management is no longer enough.
IT Service Transformation is the practical way to enhance business benefit from IT and reduce proportionate costs. By embracing Service Transformation and taking all the steps toward BSM, Forrester estimates that companies can save as much as a third of their IT operations budget. As 76 percent of the IT budget goes to operations, firms that implement BSM can potentially save 25 percent of their overall IT budget.
Business Service Automation is an opportunity for IT organizations to work closely and align business objectives such as compliance, security, cost reduction, and the delivery of innovative products that reduce time to market. Tiberone’s specialist knowledge of BMC’s IT business service automation enables IT and business executives to develop a better understanding of the impact of change on business services that support revenue-generating business processes.
As part of this transformational journey, Tiberone can assist IT and business leaders to consider business drivers such as compliance, globalization, and competition. Tiberone has a wealth of BMC Automation knowledge and can help you realize this transformation.
It is no longer "good enough" for IT organizations to manage only at the component level; business demands require management integration across all the associated tiers to deliver business outcomes
Tiberone clients have realised and benefitted from Cross-tier integration enabling lower operations costs and tighter business alignment while increasing staff productivity. The legacy manner in which many IT organizations execute enterprise infrastructure management processes is quickly becoming obsolete because the processes are too static, take too long to execute, and lengthen time-to-market cycles.
What is Blockchain? Mere Hype or Game-Changing? Blockchain provides secure, transparent, trackable and an irreversible chain of data. This data is distributed across multiple nodes forming a distributed or decentralised network (Distributed Ledger Technology /DLT). Other key features include; anonymous data entry and automated smart contracts executed under specific conditions if required. Security comes in the form of cryptography and all transactions are logged and approved by consensus as opposed to a central authority. This all allows for a direct, fast, flexible and confident data & value transfer mechanism for users eliminating the need for brokers or centralised control. The technology has potential to impact every sector and industry in a way that is unprecedented and not seen since the introduction of the worldwide web but crucially the value add needs to be assessed for your particular business, contact us to find how Blockchain and DLT could help your business.
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“Tiberone's outstanding commitment to the BMC Professional Services organisation has secured our organisations a strategic relationship, which goes from strength to strength. By delivering the right expertise, at the right time and with the right value, Tiberone continues to enhance our service delivery capabilities significantly throughout EMEA. I wish the team a happy 10th anniversary and look forward to continuing our successful partnership for the years to come.”
“Your professionalism throughout the whole process of the application from inception through development to continued monitoring by Account Managers and fine-tuning the application for improved functionality and use is a demonstration of your distinction in the IT marketplace. We look forward to continued business relationship with Tiberone Technologies.”
“Finally, a software product that really does deliver what is says it will! ETS will enable our call centre to double sales call volume handling without incurring the expense and risk of doubling the number of seats. ETS is an excellent, low-risk, high-value call centre productivity solution.”
“Having worked with Tiberone since 2001, they have proved to be a valuable solution partner, defining our requirements and delivering the implementation, integration and education program for our ITSM community. Tiberone’s recent success in winning the Met Office ITSM 7 competitive tender, has once again cemented our successful collaboration and paved the way forward for driving greater value from our investment.”
“Tiberone managed to deliver exceptional results by training a wide section of our ITSM application users . Their experienced team was able to handle our European wide training needs from gathering requirements to producing bespoke material and delivering custom designed courses successfully and within the project scope.”
“Our relationship with Tiberone over the past few years has been one of partnership and we have been delighted with the passion they bring to their role. We are pleased to have chosen Tiberone to work with us to implement BMC Remedy ITSM 7, with the project delivering on time and within budget.”
20 years of IT experience across Oil & Gas, Aerospace, Banking, Telecommunications 10 years of business management and business development Strategic thinking, entrepreneurial, solution and execution oriented Excellent communicator and facilitator Extensive international experience including Africa and Middle-East
Experienced Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Business Process, Analytical Skills, BMC Remedy, IT Service Management, and Java. Strong consulting professional with a MSc focused in Information Systems and Computer Engineering from Instituto Superior Técnico.
Experience with implementing IT Service Management application solutions within an ITIL framework.Implementation of ITIL processes
ITSM Solutions Architect with 20 years of experience in IT Service Management, 17 of which working in projects related to BMC ITSM. Carlos has extensive experience as Technical Lead in BMC ITSM implementations end to end and advisory/mentoring roles. 10 years of experience in working exclusively in international projects. Focussed in adding value, while delivering objective and consistent results to meeti customer needs.
Survey and analysis of requirements, budgeting, planning and implementation of projects; - Interconnection with multiple teams during the various project phases; - Budgetary control of projects; - Management of the relationship with the Customer
There's never been a more exciting time to be in IT. When you attend BMC Exchange, you'll get insights and best practices to maximize your IT investments while advancing your career path and your professional connections. Join us in Madrid 23rd October and London 30th October 2018 for BMC Exchange.